An Outlook Live mailbox wasn't found for the user.

By: Ashley Printer Friendly Format    

If you are getting this eror while migrating your mailbox to office 365 or Live Edu in the cloud then one of the following could solve your issue.

  • Confirm that the Outlook Live mailbox exists. If it doesn't, create an Outlook Live mailbox for the user.
  • Verify that you're using the correct Windows Live ID (SMTP address) for the user's Outlook Live mailbox.

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    Outlook Live couldn't sign in to the user account on the IMAP messaging system.

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