Outlook Live couldn't sign in to the user account on the IMAP messaging system.

By: Ashley Printer Friendly Format    

If you are getting this eror while migrating your mailbox to office 365 or Live Edu in the cloud then one of the following could solve your issue.

  • Confirm that the account still exists.
  • Verify that you're using the correct user name and password for the account in the CSV file.
  • If you're using an administrator account with super-user credentials:
    • Verify that you're using the correct user name and password for the administrator account in the CSV file.
    • Verify that you're using the correct user name for the user account in the CSV file.
    • Verify that the administrator account has the necessary permissions to access the user account.


  • Ask a Question



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